Frisco, TX 8/20/2009
I got a pool built in September 2008. The original plaster was done by the subcontractor used by our pool builders. The second it was completed we expressed our concerns over the sub-par job. They (the sub-contractors) suggested to wait it out as all the issues might correct itself in time over the curing process and if it didn’t they would perform a power wash and seal the cracks as a one-time-only fix. We thought: ‘Well, that won’t take care of the extreme, mottled patches and marring due to laughable workmanship? We’d just spent $50k. We expected a pool that at the very least met industry standards.’ Needless to say, this was an unacceptable solution.
So we took things into our own hands and hired a lawyer specializing in pool construction. She recommended we get an independent consult from Andy Hines, an expert with over 25 years of experience in the pool industry ( hinespool.com ). Based on his recommendation, the only solution to the sub-standard plaster job is to get the pool replastered and by a different contractor. He suggested a few plaster companies but only H&H Tile and Plaster made the cut ( handhtileandplaster.com ). They are members of the National Plasterers Council and the National Spa and Pool Institute.
The builders finally agreed to our request and on May 1, 2009, and so the pool was replastered.
Needless to say, we used H&H Tile and Plaster. Everyone on their staff was professional, respectful of my property (no loogies, smoking or lunch trash), and cleaned up thoroughly. They did a great job and my pool looks fantastic!
But a few weeks later, we found several oddly shaped markings where the plaster appeared to be of different colors. I contacted Billy Johns ( I believe he is the owner at their new Austin location or at least the manager), our only point of contact from start to finish. He came over shortly after and arranged to get everything fixed on the spot. He’s sent someone over several more times to fix the same issue but the important thing was his responsiveness, urgency in getting the problem fixed, and genuine concern.
H&H Tile and Plaster has the proper credentials and employs a professional and competent staff that turns out quality work. I would definitely use them again.
Thanks for great service!
H & H runs a first rate operation. From start to finish these are the professionals that you want surfacing your pool. We went with a midnight blue pebble plaster that looks absolutely fantastic. The crew was punctual, skilled and aimed to please. The project was completed on schedule and the work area was cleaned each day. The project manager addressed small punch list items promptly and really went the extra mile to make sure that I was pleased. There are a lot of pool builders, but only a few companies that plaster pools. H & H is tops in the Austin market.
Billy John and H&H did a great job on redoing my swimming pool. They were extremely professional and the finished product looks even better. They took the time to walk me through multiple samples , as I couldn’t make up my mind. I would highly recommend H&H to anyone. Thanks again guys.
H&H Tile and Plaster were true professionals. Owner Billy John’s communicated clearly and consistently throughout the project; took responsibility for all staff and work crews; and brought the project in precisely on promised budget. No detail was too small for them to guarantee quality. I have already recommended H&H to many friends and will continue to do so.
I ran across this review on H&H Plaster andjust had to add my two cents. We worked with Barrett John at H&H. He was our only contact from start to finish. Absolute professional. Unquestionable integrity.
We chose this company because our former pool repair guy made the recommendation. I was so irritated at the very limited choices that were available in the plaster industry! It was obvious by the quotes and the behaviour of the others that they knew it too.
H&H did a fantastic job. Our pool is gorgeous. It was a remodel of an existing pool and we could not be more thrilled with the outcome.
Outstanding job H&H.
H&H remodeled my pool fast and efficiently. I couldn’t have asked for better workers. They had it cleaned up better than it was before they came to do my remodel. I’ve gotten many compliments on how nice my pool looks. Billy, the owner was very nice and answered all my questions and concerns and got back with me as quickly as he could. I will recommend H&H to EVERYBODY.
H&H Tile & Plaster is the best! From my initial consultation with Mr. Billy Johns to the finished product, everyone involved with my pool renovation was professional, punctual and obviously take tremendous pride in their work. Mr. Johns was most helpful in helping me select the finish and tile for my pool. He explained the process thoroughly to me, and the renovation went exactly as Mr. Johns said it would. I could not be happier with my pool renovation and with H&H! I will recommend H&H to anyone who is looking for a first-class company to have their pool needs met. H&H, thank you all!
H & H did a great job replastering and updating my old pool. I bought a new house and the pool was extremely outdated. H & H came in and did a full remodel and my pool looks brand new. The tile and new decking really makes my pool stand out. I appreciate the great work guys.